Last Updated: 18TH JULY 2025
We want you to feel confident and excited about every purchase you make! Please review our refund and return policy below for all items purchased through our official merch store.
DELIVERY ZONE
We currently offer delivery within Ghana only. Orders outside of Ghana will not be processed at this time (but we’re working on that, so stay tuned!).
RETURNS & EXCHANGES
We accept returns only if:
The item is defective or damaged on arrival
You received the wrong item or size based on your confirmed order
If this applies, you must:
Notify us within 48 hours of receiving your order
Provide photo or video evidence of the issue
Ensure the item is unused, unwashed, and in its original packaging
📩 Email us at: ghqsupport@gmail.com with your order number, description of the issue, and attached images.
NON-RETURNABLE ITEMS
We do not accept returns for:
Wrong size chosen by customer
Buyer’s remorse or change of mind
Sale/discounted items marked “final sale”
REFUNDS
If your return is approved, you will be issued a refund:
To your original payment method (Mobile Money or card)
Within 7 – 10 business days after we receive and inspect the item
Shipping fees are non-refundable, unless the error was on our side.
EXCHANGES
We do not process direct exchanges. You can return an eligible item and place a new order for the correct size or item once your refund is issued.
DELIVERY ISSUES
If your order hasn’t arrived within 7 business days, please contact us at ghqsupport@gmail.com with your order number.
CANCELLATIONS
Orders can be cancelled within 1 hour of placing them – no questions asked.
After that, your order will begin processing and cannot be modified.
QUESTIONS?
Reach out to us at ghqsupport@gmail.com.
Our support team is happy to help during business hours:
Monday – Friday: 10am-5pm GMT
